Shipping policy

How long does it take to make my products?

Almost all products are custom made, so our current processing time for all products is up to 5 business days. Shipping time is up to 14 days. Shipping times vary depending on your location and shipping company. If you're in a hurry please do not hesitate to contact us and we will do our best to make your product as fast as possible.

When will I receive my order?

We aim to dispatch orders within 24 hours after the products are made (excluding weekends and public holidays).

Delivery options are as follows:

Shipping to Germany, Austria, Spain, France, Italy and Slovenia is free of charge. Delivery time is 5-10 working days.

I have not received my order

Please contact us at info@shopacita.com if you have not received your order within the timeframes listed above and we'll do everything we can to help you.