Refund policy

Complaints and disputes

Shopacita respects the applicable European consumer protection legislation. We make every effort to fulfill our duty to set up an effective complaint handling system and to designate a person whom, in the event of problems, the customer can contact by telephone or e-mail.

The complaint is submitted via the e-mail addressinfo@shopacita.com. The complaint procedure is confidential. Shopacita will acknowledge receipt of the complaint within five working days, inform the customer how long it will take to deal with it and keep him informed of the progress of the procedure.

Shopacita is aware that the essential feature of a consumer dispute, at least in terms of the judicial resolution, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the consumer not initiating a dispute in court. Therefore, Shopacita strives to the best of its ability to resolve any disputes amicably.

In the case of judicial settlement of disputes, the court having jurisdiction over the consumer's domicile has jurisdiction.

Out-of-court settlement of consumer disputes

In accordance with legal norms, we do not recognize any performer of out-of-court settlement of consumer disputes as responsible for resolving consumer disputes that could be initiated by the consumer in accordance with the Out-of-Court Consumer Dispute Resolution Act. Shopacita, which as a provider of goods and services enables online trade in Slovenia, publishes on its website an electronic link to the online dispute resolution platform for consumers (ODRP). The platform is available to consumers at the linkHERE.

The above regulation derives from the Out-of-Court Consumer Dispute Resolution Act, Regulation (EU) No. 524/2013 of the European Parliament and the Council on the online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22 / EC.